Frequently Asked Questions

The following are frequently asked questions regarding IGdm Pro.

1. When does my IGdm Pro License Expire?

The IGdm Pro License is a monthly subscription and is renewed every month. After your first payment, your next charge will be in 30 days via Paypal. If Paypal is unable to charge you in any given month, your License key will become invalid.

2. Can I use my IGdm Pro License on multiple machines?

IGdm Pro License allows you to use your License key on one machine at a time. After activating your License key the first time, If you want to activate your License key on a different computer, you need to contact us (via the contact info on the footer) in order to activate the key. This measure is put in place for security reasons to avoid people's License keys from being hijacked. Once your License key has been activated on a different computer, the previous computer will no longer have access to IGdm Pro unless the License key is added again.

3. Why haven't I received my License key after payment?

Ideally, you will instantly receive an email containing your License key after you've made payment. However, in some cases, there might have been an issue during validation of your payment. If you do not receive your License key in an hour after your payment was done, please reach out to us via the contact info on the footer of this webpage.

4. Why are Scheduled Messages not working?

Scheduled Messages require you to keep the IGdm Pro app running to work. This means that if you schedule a message to be sent out at 2PM and your computer is off or the IGdm Pro app is not running at 2PM, the message will not be sent until the next time you open the IGdm Pro app.

5. Why are Message Reminders not working?

Message Reminders require you to keep the IGdm Pro app running to work. This means that if you create a reminder to alert you at 2PM and your computer is off or the IGdm Pro app is not running at 2PM, the reminder will not pop-up until the next time you open the IGdm Pro app.

6. What are the plugins installed the first time I launch the App?

The first time you launch the IGdm Pro app, it will attempt to install additional plugins required to work. The additional plugin installed is simply the Chromium browser which is needed for you to login to your Instagram account.